Our support services are flexible and can be tailored to suit a client’s specific needs. This approach is in keeping with the concept of custom-developed applications. The precise support service design depends on a range of factors including application technology, business criticality and customer operational requirements.
Support service features can include:
- Dedicated support consultant(s)
- 365 x 24 support
- Support Reviews
- Inclusive monthly support time (e.g. for tuning)
- Inclusive application enhancement allowance
- 2nd/3rd line support for customer’s help desk
- FAQ and supportWiki
- Ad-hoc support
In short, our support package is not ‘one size fits all’. Each package is unique and based on a customer’s specific requirements.