Support

Our support services are flexible and can be tailored to suit a client’s specific needs. This approach is in keeping with the concept of custom-developed applications. The precise support service design depends on a range of factors including application technology, business criticality and customer operational requirements.

Support service features can include:

  • Dedicated support consultant(s)
  • 365 x 24 support
  • Support Reviews
  • Inclusive monthly support time (e.g. for tuning)
  • Inclusive application enhancement allowance
  • 2nd/3rd line support for customer’s help desk
  • FAQ and supportWiki
  • Ad-hoc support

In short, our support package is not ‘one size fits all’. Each package is unique and based on a customer’s specific requirements.